Linzi Boyd, author of Brand Famous and founder of Surgery PR is our guest. We speak about what holds us back from creating a famous brand, the five steps to brand success and why collaboration is a must for any small business. We also identify why every business, no matter what size, needs a brand toolkit (and what to put in your toolkit).

Roslyn Hogan, Head of Customer Happiness at RedBalloon talks to us about how to build a customer service culture. Plus we look at how to bake-in customer feedback into your processes so that you can quickly make adjustments that create happier customers. Bonus: Free keepsake booklet included.